Privacy Policy

Last updated · 26 August 2026

This policy explains what information Ask Simon ("we", "us") collects when you use the Ask Simon mobile and web applications and website, how we use it, and the choices you have. Ask Simon is operated from Australia and built for Australian small businesses; we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

• Account details — your name and email address when you sign up or sign in with Google or Apple.
• Business profile — the details you give Simon during onboarding (business structure, location, team size, industry, GST registration, revenue model) so answers can be tailored to your business.
• Conversations — the messages you exchange with Simon, so your history is available to you and so Simon can remember your context.
• Documents — files you choose to share in a conversation, stored so Simon can read and discuss them with you.
• Voice recordings — when you use dictation, the speech you record so it can be turned into text. See "AI processing" below for who receives it and what they do with it.
• Purchase status — your subscription state, handled by Apple, Google or our payment providers. We never see or store your full card details.
• Usage & diagnostics — basic product analytics and crash reports that help us keep the service fast and reliable.

How we use it

• To provide the service: generating answers, remembering your business context, and keeping your conversation history.
• To operate your subscription and free trial.
• To improve reliability and fix problems.
• To send essential service emails (such as sign-in verification).

We do not sell your personal information, and we do not use your data for third-party advertising or ad tracking.

AI processing

Ask Simon cannot answer you without sending your information to AI services run by other companies. We ask for your agreement to this when you create your account, and an account cannot be created without it.

Amazon Web Services — your messages and files

When you send a message we send it to Amazon Bedrock, the AWS service that runs the AI models generating Simon's replies. Along with your message we send the earlier messages in that conversation, your business profile, anything saved in your memories that relates to your question, and any document or photo you have attached.

This processing happens in the Asia-Pacific (Sydney) region. AWS does not use your data to train AI models, and does not pass it to the companies whose models run on Bedrock.

Deepgram — voice dictation

If you use voice dictation, your speech is sent to Deepgram, which converts it to text and returns it to the app as your message. From there it is treated like any message you type. Speech-to-text is the only purpose Deepgram is used for, and your microphone is not used at any other time.

Deepgram processes voice recordings in its Australian region, and uses voice recordings to improve its speech recognition models. If you would prefer your voice not be used this way, type your messages instead of dictating them — typed messages never reach Deepgram.

Both companies are contractually required to protect your information to a standard equivalent to our own. Neither may sell it or use it for advertising, and we do not share your information with any AI service other than these two.

Where your data lives

Your account, conversations, documents and business profile are hosted with Amazon Web Services in the Asia-Pacific (Sydney) region, and the AI processing of your messages happens in that same region.

Voice recordings are sent to Deepgram, which also processes them in its Australian region. Some other service providers listed below may process data in other regions.

Service providers

• Amazon Web Services — hosting, storage, email delivery, and AI processing of your messages and files (Amazon Bedrock)
• Deepgram — speech-to-text for voice dictation; processed in Deepgram's Australian region and used to improve Deepgram's speech recognition models
• Apple App Store / Google Play / RevenueCat / Stripe — payments and subscription management
• Sentry — crash and error reporting
• PostHog — product analytics (where enabled)
• Expo — app updates and push notification delivery

Retention & deletion

We keep your data while your account is active. You can delete your account and its data at any time from within the app, under Settings → Account → Delete account. You can also request a copy of your data, or ask us to delete your account for you, by emailing us at the address below — we will action it within 30 days.

Withdrawing your consent

Ask Simon cannot answer you without sending your messages to the AI services named above, so there is no way to keep using Simon with that sharing switched off. You can withdraw the consent you gave at sign-up at any time by deleting your account, either in the app or by emailing us as described above. Deleting your account removes your data from our systems and stops anything further being sent to those services.

If you want to stop only Deepgram receiving your voice while continuing to use Ask Simon, type your messages instead of dictating them — typed messages never reach Deepgram.

Security

Data is encrypted in transit, access is restricted within our systems, and we follow industry-standard practices to protect your information.

Not professional advice

Changes

If we make material changes to this policy we will update this page and note the new date above.

Contact

Questions or requests: contact@haredev.com